FAQ: How Can I Ensure Data & Personal Information Are Safe?

Data security is one of our key values at Adviice. We use the highest level of security standards available when protecting client data. This includes:

Encryption In Transit and At Rest

Data on the platform is always encrypted using AES256 bit encryption, an industry standard. Information is encrypted both in transit, while moving from your browser to our server, and at rest, when being saved in an active session.

Canadian Data Infrastructure

We use Canadian data infrastructure when creating projections and when storing client data. Two Factor Authentication (2FA).

All financial planners and advisors must use two factor authentication as a default to help protect client data. DIY users and clients can also use two factor authentication but it is optional. They can activate two factor authentication in their Profile settings after logging in.

Data Minimization

As a default, the platform asks for only the minimum personally identifiable information (PII) when creating an account. This includes only a first name and an email address for communication. This decreases the overall data “footprint”.

Data Retention

When a user deletes their account their data is deleted after a period of 14-days. This retention period allows for us to recover an account if accidentally deleted. After this 14-day retention period all client data related to that account is deleted and there is no way to recover a deleted account.